11.12.19 - The ScriptDrop Team Prescription Delivery, Defined: 3 Interesting Facts from the Study

“As the industry continues to buzz on the importance of medication adherence in an effort to directly reduce costs and prevent hospital readmissions, delivery is one aspect that is often overlooked in the interoperability matrix.”


The recently released study, “Prescription Delivery, Defined,” reveals new data and narrows in on the current players and scope of users around prescription delivery. We encourage you to read through the report, but in the meantime, here are a few interesting elements from the study:

1. The majority of patients utilizing prescription delivery are older.

The study found that 86% of patients utilizing a specific delivery solution provided by their pharmacy are over 50 and only 12% of users are between the ages of 20 to 49.

Additionally, only 20% of the over 50 age group are regularly downloading mobile applications, which tells us it’s critical to have an in-workflow solution available at the pharmacy.

2. Patients are missing their doctor’s appointments and pharmacy pickups due to a lack of transportation.

Twenty-five percent of lower-income patients have missed or rescheduled an appointment due to lack of transportation and patients who reported issues with transportation missed filling prescriptions twice as often. With a reliable solution in place, pharmacies can effectively remove this barrier to access for patients.

3. There are four key players/solutions actively providing prescription delivery, with various capabilities.

  • e-Commerce: Full-service pharmacies that dispense and deliver to the patient from transactions made via the Internet or a web app.
  • In-store: Pharmacies that hire and manage their own couriers for pharmacy delivery.
  • In-workflow: Pharmacies that hire and manage their own couriers for pharmacy delivery.
  • Third-Party: Solutions that manage deliveries for any pharmacy but are not directly integrated or connected with the pharmacy.

96% of consumers consider “fast delivery” to mean same day, and 18% of consumers would abandon an order of healthcare goods if it wasn’t delivered the same day. Take a look at the report to find out which prescription delivery solutions offer these particular capabilities, among others.

Interested in learning more? Download the full report here or reach out to our team for more information on integrating your pharmacy with ScriptDrop.