Frequently Asked Questions

Q: Can I pick the time when my delivery will arrive? 

A: We use the same standard delivery windows for all patients. If you’ve submitted your delivery request before 11 a.m., you will receive your delivery after 2 p.m. the same day. Otherwise, your delivery will be dropped off at your door after 2 p.m. the next business day. For example, if you submit your order on Friday after 11 a.m., your prescription will arrive the following Monday after 2 p.m.

Q: Do you deliver on holidays?

A: We currently do not deliver on holidays, though that may change in the future. For now, your order will arrive on the following first business day after the holiday. 

Q: Will my pharmacy pay for the delivery?

A: Some pharmacies are covering the cost of delivery during the COVID-19 outbreak. We recommend giving your pharmacy a call. 

Q: Are you a pharmacy? 

A: We are not a dispensing pharmacy. We are a third-party solution to connect patients and pharmacies with drivers and couriers across the U.S. to bring your medications to you from any pharmacy in the country, both retail and independent. No transferring of prescriptions are required to work with us, you simply request a delivery from your preferred pharmacy. 

Q: Will I have to do anything when the delivery driver arrives? 

A: No. ScriptDrop will have collected the delivery fee ahead of time and the driver will leave the package at your door. 

Q: What if my medication has a copay?

A: You must pay the copay ahead of time with your pharmacy. Contact them directly to make sure everything is paid before the driver arrives. 

Q: Can I pay the delivery fee in cash? 

A: No. We only accept credit/debit cards at this time.

Q: I decided I don’t want delivery after all. What do I do to cancel? 

A: Please call ScriptDrop to cancel your delivery request at (866) 473-6583. We recommend that you contact your pharmacist to notify them of your changed plans as well. A full refund of your delivery fee will be issued at that time. 

Q: I have concerns about privacy. 

A: We make security and privacy a priority. We abide by HIPAA regulations and information security protocols, and only request information that is strictly necessary to arrange a delivery. When requesting delivery, you have the option to acknowledge and agree to ScriptDrop’s Terms of Service and Delivery Policy. 

Q: Will I have to sign for my prescription? 

A: At this time we are not collecting signatures upon delivery. Your medication will be delivered and left at your door to ensure no-contact. 

Q: How can I check on the status of my delivery? 

A: Please call your pharmacy first to make sure they have received your order and you have taken care of any copays ahead of time. If they have the order and it’s scheduled for delivery, you can call ScriptDrop’s Customer Success team to check on your order’s status at (866) 473-6583 during business hours, Monday-Friday 8:30 a.m. to 11 p.m. or Saturday-Sunday 10 a.m. to 7 p.m.

Q: Can the delivery driver bring me groceries or other items from the pharmacy? 

A: No. The delivery fee only includes medication delivery.